Freshworks started with Freshdesk — a simple helpdesk for small businesses, and grew into a public company (NASDAQ: FRSH) with a suite of products covering CRM, customer support, ITSM, chats, and HR. Unlike Salesforce, Freshworks bets on simplicity and fast deployment without an army of consultants.

Freshworks Product Line

Freshsales (CRM) — management of contacts, deals, and funnels. Built-in phone, email tracking, AI lead scoring (Freddy AI). Visual process builder without coding.